Refund Policy

Payment Provider

Creem acts as the merchant of record for purchases made through Remove Sticker From Photo. Creem processes checkout, taxes, receipts, payment methods, refunds, and chargebacks.

One-Time Credit Purchases

Because credits provide immediate access to a digital service, completed and delivered credit purchases are generally final once credits have been used. We will review refund requests involving:

• A duplicate or clearly incorrect charge
• An unauthorized purchase reported promptly
• A verified technical failure for which the related credits were not automatically restored
• A refund or cancellation right required by applicable consumer law

Submitting a request does not guarantee a refund. We may consider account activity, credits already used, processing costs, fraud indicators, and applicable law.

Subscriptions

You can cancel a subscription from the Billing section of your account or through the Creem customer portal. Cancellation stops future renewals and normally takes effect at the end of the current paid period.

Canceling does not automatically refund a completed billing period. Duplicate, unauthorized, technically incorrect, or legally required refunds will be reviewed individually.

Failed Edits and Credit Restoration

When our system can verify that an image-editing task failed before producing a usable result, it may automatically restore the credits charged for that task. A credit restoration is not a cash refund.

Requests rejected because they violate our Acceptable Use Policy are not guaranteed a credit restoration or refund.

Requesting Help

Email [email protected] with the email used at checkout, order or receipt number, purchase date, and a short description of the issue. Do not send full payment-card details or attach sensitive images.

We respond within three business days. If a refund is approved, it will be returned through Creem to the original payment method; processing time may depend on the payment network.

Nothing in this policy limits any consumer right that cannot lawfully be waived.